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​Would you like to outsource your front office or the entire hotel?

We have a team of experts who specialize in digital hotel operations. We take over all your reception activities and handle all front and back office tasks remotely 24/7!


This allows you to concentrate on the essentials, namely the guests on site. Free yourself from the non-stop hustle and bustle between check-ins, e-mail traffic and phone calls. We give you and your team the freedom to focus on what matters: genuine hospitality. With our help, you can finally switch off - even on vacation.


Our service ensures constant availability and reliability, while keeping costs low and increasing efficiency. Say goodbye to staff shortages and embrace worry-free, efficient guest care.

Digitalisation

Evaluation of existing systems

Implementation of hotel software

2-way integration with other systems such as channel manager, booking engine, others

Technical support and online training for hotel software

Automation and standardization of existing processes, such as accounts receivable billing

Basic

Digitized

We implement & optimize your hotel software so that you can work even more efficiently.

Business

Reservations

We take care of reservations on all channels. Relieve your team on site 24/7.

24/7

Full service

We take over the 24/7 guest communication and check-in & -out processes for more guest satisfaction and valuable time saved on site. You become part of hostz Operating Model.

Reservations management

Handling guest communication via email/OTAs/chat: Inquiries, information sharing

Payment processing

Reservation checks

Group quotations/preparation/payment transactions

Basic

Digitized

We implement & optimize your hotel software so that you can work even more efficiently.

Evaluation of existing systems

Implementation of hotel software

2-way integration with other systems such as channel manager, booking engine, others

Technical support and online training for hotel software

Automation and standardization of existing processes, such as accounts receivable billing

Business

Reservations

We take care of reservations on all channels. Relieve your team on site 24/7.

Everything from hostz digitized, plus:

Handling guest communication via email/OTAs/chat: Inquiries, information sharing

Payment processing

Reservation checks

Group quotations/preparation/payment transactions

24/7

Full service

We take over the 24/7 guest communication and check-in & -out processes for more guest satisfaction and valuable time saved on site. You become part of hostz Operating Model.

Everything from hostz digitised and hostz reservations, plus:

24/7 availability for guests via WhatsApp Business Chat, with extensive knowledge about the hotel

Guest journey: Online check-in/check-out, newsletter campaigns, upsells, etc.

Pre- and post-stay emails, including cross-selling

Digital check-in and check-out processes, including tools

Check-in and check-out controls, including payment processing

Digitization and maintenance of the guest directory, including upsells

Regular reports and analyses of guest satisfaction (ratings from OTAs)

Management and improvement of online profiles, such as Booking.com, Airbnb

Revenue Management

Premium

Kick-off meeting and detailed roadmap

Analysis and strategic positioning of the hotel

Communication via WhatsApp/Email for ongoing questions during office hours (9-18h, Mo-Fr)

Online strategy meeting (~45 minutes) 2 times a month

Optimization of the established revenue strategy 4x per year

Competitor analysis

Recommendations for marketing & sales activities

Pick-up and pricing analysis daily

Optimization of the segmentation strategy

Corporate & tour operator pricing and availability strategy

Quotation for business and leisure group requests

Defining and recommending restrictions

Regular planning of promotions across all distribution channels

Consulting on online distribution optimization, recommending the right partners

Optimization of direct bookings and distribution costs

Improvement & Maintenance of content, rate codes, and policies in online channels/third-party providers

Tech-Stack Analysis and recommendations

Implementation & Support of Revenue Management Tool

Kick-off meeting and detailed roadmap

Analysis and strategic positioning of the hotel

Online strategy meeting (~45 minutes) once a month

Optimization of the established revenue strategy once a year

Competitor analysis

Recommendations for marketing & sales activities

Pick-up and pricing analysis once every two weeks

Defining and recommending restrictions

Consulting on online distribution optimization, recommending the right partners

Optimization of direct bookings and distribution costs

Revenue Management

Standard

Revenue management

 Revenue Management

Standard

 Revenue Management

Premium

Kick-off & Strategic Planning

Kick-off meeting and detailed roadmap

Analysis and strategic positioning of the hotel

Guests communication

24/7 availability for guests via WhatsApp Business Chat, with extensive knowledge about the hotel

Guest journey: Online check-in/check-out, newsletter campaigns, upsells, etc.

Pre- and post-stay emails, including cross-selling

Digital check-in and check-out processes, including tools

Check-in and check-out controls, including payment processing

Digitization and maintenance of the guest directory, including upsells

Regular reports and analyses of guest satisfaction (ratings from OTAs)

Management and improvement of online profiles, such as Booking.com, Airbnb

Meetings & Communication

Communication via WhatsApp/Email for ongoing questions during office hours (9-18h, Mo-Fr)

Online strategy meeting (~45 minutes)

2x per month

1x per month

Strategy

Optimization of the established revenue strategy 

4x per year

1x per year

Competitor analysis

Recommendations for marketing & sales activities

Pricing & Yield Management

Pick-up and pricing analysis 

daily

every 2 weeks

Optimization of the segmentation strategy

Corporate & tour operator pricing and availability strategy

Quotation for business and leisure group requests

Defining and recommending restrictions

Execution of price changes

Distribution

Regular planning of promotions across all distribution channels

Consulting on online distribution optimization, recommending the right partners

Optimization of direct bookings and distribution costs

Improvement & Maintenance of content, rate codes, and policies in online channels/third-party providers

Ready to digitalize your hotel and get it back on track?

Whether it's a lack of staff, generational change or a lack of understanding of hotel systems. Our digital services will help your hotel or serviced apartment achieve new levels of efficiency and profitability.

Tech-stack analysis and recommendations

Tech-Stack Analysis and recommendations

Implementation & Support of Revenue Management Tool

** Revenue Management Tool fees are borne by the property directly.

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