Our services
Expert skills for operations, combined with state-of-the-art technologies
Setting up systems, automated check-ins & check-outs, reservation support and guest communication are all part of the outsourcing of reception.
What our clients say
I'd definitely recommend them. Their quick issue resolution ensures our operations run smoothly. We can feel their hospitality expertise and dedication to excellent guest services. This model works perfectly with one or two people onsite caring for the guests in person whilst hostz handles all remote tasks. We were also very happy with the website they had developed for us, tailored precisely to our needs.
Jason Savage
Thanks to hostz, we were able to exploit the full potential of our hotel property. With their innovative strength and technology-driven approach, hostz has revitalized our hotels
and made them profitable. We can highly recommend hostz as a professional and reliable partner for outsourcing hotel operations.
Patrick Kruse
hostz digitalize
We implement & optimize your hotel software so that you can work even more efficiently.
Evaluation of existing systems
Implementation of hotel software
2-way integration with other systems such as channel manager, booking engine, others
Technical support and online training for hotel software
Automation and standardization of existing processes, such as accounts receivable billing
hostz reservations
We take care of reservations on all channels. Relieve your team on site 24/7.
Everything from hostz digitalize, plus:
Handling guest communication via email/OTAs/chat: Inquiries, information sharing
Payment processing
Reservation checks
Group quotations/preparation/payment transactions
hostz full service
We take over the 24/7 guest communication and check-in & -out processes for more guest satisfaction and valuable time saved on site. You become part of hostz Operating Model.
Everything from hostz digitalize and hostz reservations, plus:
24/7 availability for guests via WhatsApp Business Chat, with extensive knowledge about the hotel
Guest journey: Online check-in/check-out, newsletter campaigns, upsells, etc.
Pre- and post-stay emails, including cross-selling
Digital check-in and check-out processes, including tools
Check-in and check-out controls, including payment processing
Digitization and maintenance of the guest directory, including upsells
Regular reports and analyses of guest satisfaction (ratings from OTAs)
Management and improvement of online profiles, such as Booking.com, Airbnb