Would you like to outsource your front office or the entire hotel?
We have a team of experts in digital hotel services and digital hotel operations. With our remote reception service, we take over all front and back office tasks 24/7 – so you can focus on your guests.
Free yourself from the daily hustle: check-ins, emails, and phone calls. We give you and your team the freedom to deliver genuine hospitality – and finally relax, even on vacation.
Our hotel outsourcing solution ensures round-the-clock availability, consistent service quality, and reduced operational costs – while eliminating staff shortages.
ONE OFF - TECH SET UP
Evaluation of existing systems
Implementation of hotel software
2-way integration with other systems such as channel manager, booking engine, others
Technical support and online training for hotel software
Automation and standardization of existing processes
RESERVATION MANAGEMENT
Reservation monitoring and processing in the PMS
Handling of unpaid or invalid reservations
Processing of cancellations, no-shows, and fee collection attempts
Chargeback administration
Manual support for group bookings
GUEST COMMUNICATION AND SUPPORT
24/7 guest communication via WhatsApp Business, email, and booking channels
Management of the full digital guest journey
Check-in, stay, and check-out support, including transmission of access information, handling of guest issues
Troubleshooting during the stay
Regular reports and analyses of guest satisfaction (ratings from OTAs)
Management and improvement of online profiles, such as Booking.com, Airbnb
ONBOARDING, QUALITY CONTROL AND IMPROVEMENT
Onboarding meetings + regular meetings
Everyday support
Monthly reporting on refunds, outstanding balances, and chargeback status, access to review dashboard
FORECASTING AND BUDGETING
Creation and maintenance of rooms revenue budgets
Preparation of rooms revenue forecasts with bi-monthly forecasting updates
REVENUE MANAGEMENT AND STRATEGY
Analysis of hotel revenue potential and strategic market positioning
Competitor and market analysis
Ongoing optimization of the revenue management strategy
DISTRIBUTION AND PRICING
Planning and optimization of promotions across all distribution channels
Regular pick-up and pricing analysis
Optimization of pricing strategy and pricing restrictions
Analysis and optimization of occupancy, ADR, RevPAR, and yield performance
Support regarding group pricing requests where required
ONBOARDING, CONTROL AND IMPROVEMENT
Kick off meetings
Bi Monthly or monthly strategic revenue meetings
Basic
Digitalized
We implement & optimize your hotel software so that you can work even more efficiently.
Evaluation of existing systems
Implementation of hotel software
2-way integration with other systems such as channel manager, booking engine, others
Technical support and online training for hotel software
Automation and standardization of existing processes, such as accounts receivable billing
Business
Reservations
We take care of reservations on all channels. Relieve your team on site 24/7.
Everything from hostz digitalized, plus:
Handling guest communication via email/OTAs/chat: Inquiries, information sharing
Payment processing
Reservation checks
Group quotations/preparation/payment transactions
24/7
Full service
We take over the 24/7 guest communication and check-in & -out processes for more guest satisfaction and valuable time saved on site. You become part of hostz Operating Model.
Everything from hostz digitalized and hostz reservations, plus:
24/7 availability for guests via WhatsApp Business Chat, with extensive knowledge about the hotel
Guest journey: Online check-in/check-out, newsletter campaigns, upsells, etc.
Pre- and post-stay emails, including cross-selling
Digital check-in and check-out processes, including tools
Check-in and check-out controls, including payment processing
Digitization and maintenance of the guest directory, including upsells
Regular reports and analyses of guest satisfaction (ratings from OTAs)
Management and improvement of online profiles, such as Booking.com, Airbnb
Revenue Management
Premium
Kick-off meeting and detailed roadmap
Analysis and strategic positioning of the hotel
Communication via WhatsApp/Email for ongoing questions during office hours (9-18h, Mo-Fr)
Online strategy meeting (~45 minutes) 2 times a month
Optimization of the established revenue strategy 4x per year
Competitor analysis
Recommendations for marketing & sales activities
Pick-up and pricing analysis daily
Optimization of the segmentation strategy
Corporate & tour operator pricing and availability strategy
Quotation for business and leisure group requests
Defining and recommending restrictions
Regular planning of promotions across all distribution channels
Consulting on online distribution optimization, recommending the right partners
Optimization of direct bookings and distribution costs
Improvement & Maintenance of content, rate codes, and policies in online channels/third-party providers
Tech-Stack Analysis and recommendations
Implementation & Support of Revenue Management Tool
Kick-off meeting and detailed roadmap
Analysis and strategic positioning of the hotel
Online strategy meeting (~45 minutes) once a month
Optimization of the established revenue strategy once a year
Competitor analysis
Recommendations for marketing & sales activities
Pick-up and pricing analysis once every two weeks
Defining and recommending restrictions
Consulting on online distribution optimization, recommending the right partners
Optimization of direct bookings and distribution costs
Revenue Management