Would you like to outsource your front office or the entire hotel?
We have a team of experts in digital hotel services and digital hotel operations. With our remote reception service, we take over all front and back office tasks 24/7 – so you can focus on your guests.
Free yourself from the daily hustle: check-ins, emails, and phone calls. We give you and your team the freedom to deliver genuine hospitality – and finally relax, even on vacation.
Our hotel outsourcing solution ensures round-the-clock availability, consistent service quality, and reduced operational costs – while eliminating staff shortages.
Digitalization
Evaluation of existing systems
Implementation of hotel software
2-way integration with other systems such as channel manager, booking engine, others
Technical support and online training for hotel software
Automation and standardization of existing processes, such as accounts receivable billing
Reservations management
Handling guest communication via email/OTAs/chat: Inquiries, information sharing
Payment processing
Reservation checks
Group quotations/preparation/payment transactions
Basic
Digitalized
We implement & optimize your hotel software so that you can work even more efficiently.
Evaluation of existing systems
Implementation of hotel software
2-way integration with other systems such as channel manager, booking engine, others
Technical support and online training for hotel software
Automation and standardization of existing processes, such as accounts receivable billing
Business
Reservations
We take care of reservations on all channels. Relieve your team on site 24/7.
Everything from hostz digitalized, plus:
Handling guest communication via email/OTAs/chat: Inquiries, information sharing
Payment processing
Reservation checks
Group quotations/preparation/payment transactions
24/7
Full service
We take over the 24/7 guest communication and check-in & -out processes for more guest satisfaction and valuable time saved on site. You become part of hostz Operating Model.
Everything from hostz digitalized and hostz reservations, plus:
24/7 availability for guests via WhatsApp Business Chat, with extensive knowledge about the hotel
Guest journey: Online check-in/check-out, newsletter campaigns, upsells, etc.
Pre- and post-stay emails, including cross-selling
Digital check-in and check-out processes, including tools
Check-in and check-out controls, including payment processing
Digitization and maintenance of the guest directory, including upsells
Regular reports and analyses of guest satisfaction (ratings from OTAs)
Management and improvement of online profiles, such as Booking.com, Airbnb
Revenue Management
Premium
Kick-off meeting and detailed roadmap
Analysis and strategic positioning of the hotel
Communication via WhatsApp/Email for ongoing questions during office hours (9-18h, Mo-Fr)
Online strategy meeting (~45 minutes) 2 times a month
Optimization of the established revenue strategy 4x per year
Competitor analysis
Recommendations for marketing & sales activities
Pick-up and pricing analysis daily
Optimization of the segmentation strategy
Corporate & tour operator pricing and availability strategy
Quotation for business and leisure group requests
Defining and recommending restrictions
Regular planning of promotions across all distribution channels
Consulting on online distribution optimization, recommending the right partners
Optimization of direct bookings and distribution costs
Improvement & Maintenance of content, rate codes, and policies in online channels/third-party providers
Tech-Stack Analysis and recommendations
Implementation & Support of Revenue Management Tool
Kick-off meeting and detailed roadmap
Analysis and strategic positioning of the hotel
Online strategy meeting (~45 minutes) once a month
Optimization of the established revenue strategy once a year
Competitor analysis
Recommendations for marketing & sales activities
Pick-up and pricing analysis once every two weeks
Defining and recommending restrictions
Consulting on online distribution optimization, recommending the right partners
Optimization of direct bookings and distribution costs
Revenue Management
Standard
Revenue management
Kick-off & Strategic Planning
Kick-off meeting and detailed roadmap
Analysis and strategic positioning of the hotel
Guests communication
24/7 availability for guests via WhatsApp Business Chat, with extensive knowledge about the hotel
Guest journey: Online check-in/check-out, newsletter campaigns, upsells, etc.
Pre- and post-stay emails, including cross-selling
Digital check-in and check-out processes, including tools
Check-in and check-out controls, including payment processing
Digitization and maintenance of the guest directory, including upsells
Regular reports and analyses of guest satisfaction (ratings from OTAs)
Management and improvement of online profiles, such as Booking.com, Airbnb
Meetings & Communication
Communication via WhatsApp/Email for ongoing questions during office hours (9-18h, Mo-Fr)
Online strategy meeting (~45 minutes)
2x per month
1x per month
Strategy
Optimization of the established revenue strategy
4x per year
1x per year
Competitor analysis
Recommendations for marketing & sales activities
Pricing & Yield Management
Pick-up and pricing analysis
daily
every 2 weeks
Optimization of the segmentation strategy
Corporate & tour operator pricing and availability strategy
Quotation for business and leisure group requests
Defining and recommending restrictions
Execution of price changes
Distribution
Regular planning of promotions across all distribution channels
Consulting on online distribution optimization, recommending the right partners
Optimization of direct bookings and distribution costs
Improvement & Maintenance of content, rate codes, and policies in online channels/third-party providers
Tech-stack analysis and recommendations
Tech-Stack Analysis and recommendations
Implementation & Support of Revenue Management Tool
** Revenue Management Tool fees are borne by the property directly.