It depends on how many people you have at reception today and how many you want to keep on site. For a hotel with 6-7 front desk staff, a virtual reception can reduce reception staffing costs by up to 70%.
Andrea Jörger of Horwath HTL says the skilled-labour shortage is structural. Hotels can't just recruit harder, they need to rethink which tasks actually require someone on site.
Swiss voters rejected the Chaos-Initiative in June, but the underlying hospitality staffing shortage hasn't gone anywhere. What independent hotels can actually control.
Sep 32 min read
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