Outsourcing your hotel’s operations can make a real difference, and at hostz, we bring a fresh perspective to help tackle today’s challenges.
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Relieve your team from repetitive tasks: let your staff focus on creating great guest experiences while we take care of the routine work.
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Standardize & automate operational processes: we help make your operations consistent and reliable, so nothing falls through the cracks.
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Increase efficiency: streamlined processes mean your team works smarter, not harder.
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Reduce your monthly costs: save money without sacrificing quality or service.
Hostz is a young and innovative team with a big vision for how technology can transform hospitality. We’re here to help hotels embrace digitalization in a way that works for them, making it easier to stay competitive and keep guests happy.
If you’d like to learn more, let’s chat about how we can support your hotel.
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At hostz we offer different solutions:
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Front office service: hostz take over the client’s reception activities and handle all front and back office tasks remotely 24/7, with the help of a great team of cloud receptionists. You will be able to focus exclusively on your guests. Learn more
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Revenue management service: hostz creates a personalized hotel strategy and positioning service.We determine the appropriate price range and ensure tool fit and PMS synchronization. We optimize the hotel's revenue streams with dynamic pricing and distribution service. Learn more
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One-off services, for all the single activities that can improve your hospitality business. Learn more
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At hostz we work with all the hotels who are looking for solutions to lower operating costs and increase efficiency in a more and more digitalized work.
We can work together in different ways that suit your hotel the best, supporting the existing team on site or taking over the full operations.
Either way, our final goal is to reduce employee dependency, decrease the amount of manual tasks and increase overall efficiency.
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remote operations management: we can take over the front and back office in different ways, either supporting the existing team on site or taking over the full operations, always ensuring 24/7 support.
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reduced operational burden: hostz’s services relieve owners and employees from managing check-ins, email correspondence, and phone calls
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focus on genuine hospitality: hotel management and onsite staff can dedicate their efforts to delivering exceptional guest experiences.
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cost efficiency: hostz's service minimizes expenses while maximizing operational efficiency.
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reliability and availability: we ensure uninterrupted support, providing a dependable solution for hotels.
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Every property has unique complexities, and we work closely with hotel teams to understand them.
On one side, we emphasize a strong client relationship that starts during the onboarding process and develops with close contact, through weekly meetings to stay up-to-date and adapt to each property’s needs.
On the other side, our platform gathers and analyses guest data to personalize services.
This combination of data-driven insights and direct collaboration lets us provide a personalized experience for both guests and hotel teams.Absolutely! Digitalization enhances your ability to deliver personalized service by:
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Freeing up time: automating routine tasks like bookings and standard inquiries allows your staff to focus on meaningful guest interactions.
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Remote receptionist support: our remote receptionists ensure personalized service remains a top priority, catering to the unique needs of both returning and new guests.
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Enabling genuine connections: with less time spent on administrative tasks, you can invest more energy into creating memorable and tailored guest experiences.
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We’ve designed our platform to be as user-friendly as possible, even for guests who aren’t familiar with technology. We provide simple, clear instructions for check-ins and other interactions both online and on site, with specific signage in different languages. Furthermore, our support team is available 24/7 to assist guests who need help. Our online receptionists are trained to guide the guests remotely in every situation.
Be reminded that all our clients have full control over the level of outsourcing they’re comfortable with, depending also on their type of clientele. You decide which services to outsource and which staff to retain, while we provide a reliable operational backbone.At hostz we believe that AI isn’t a replacement for genuine hospitality - it’s an enabler. Our approach combines AI with proven hospitality human expertise, in order to offer a complete, efficient solution tailored for hotels.
Our AI-powered tools help streamline both internal and guest-facing communications, making routine tasks easier or fully automated. This means our online receptionists can focus on what they do best: delivering thoughtful, personalized service.
Complex situations or those requiring a personal touch will always be managed by real people on our team, ensuring that every guest feels genuinely cared for. AI provides support, but it’s the human touch that truly defines our service.
At hostz, our online receptionists come with extensive hospitality backgrounds, ensuring they already understand the nuances of exceptional guest experiences. To further elevate their skills, we invest in weekly communication quality training sessions.
These sessions are designed to enhance guest-centered communication, focusing on clarity, empathy, and efficiency. We also review and analyze real guest interactions, diving deep into specific cases to refine every aspect of the communication process. This commitment ensures our agents are consistently equipped to deliver outstanding service tailored to your guests' needs.
Questions?
At hostz, we understand that every hotel is unique, and so are your questions. This FAQ section is designed to provide clear, concise answers to the most common inquiries about our services, processes, and how we can help elevate your hotel’s operations.
Whether you're considering outsourcing, curious about how digitalization impacts guest experience, or wondering how our team integrates with your existing staff, you'll find the information you need here.
If you have a question that isn’t covered, feel free to reach out, we’re always here to assist!