The case
The Grand Arosa Pop-Up Hotel was created as a bold hospitality experiment: transforming a vacant resort hotel in Arosa into a temporary alpine destination where nostalgia, playful design and digital-first hospitality came together.
The concept set out to offer guests something different from a traditional ski hotel: pastel interiors, theatrical spaces, self-check-in and a stay experience that felt closer to a story than a standard overnight stay.
That’s why hostz managed the operational setup behind the concept, supporting a fully self-service guest journey with digital check-in, an AI-powered concierge and modular services bookable directly by smartphone.
Once open, The Grand Arosa became a flexible, experience-driven pop-up hotel with ski-lift access nearby, family-friendly amenities, work and recreation spaces, and a distinctive identity that attracted international attention.
Added Value through hostz
While the client concentrated on branding and physical setup of the hotel rooms, the hostz's team functioned as enablers and hospitality experts, supporting the client's vision and facilitating the operational success of the new hotel concept.
The hostz team implemented a robust tech stack to optimize daily hospitality processes and operations.
hostz employed efficient methodologies to re-open the hotel quickly.
hostz took over day-to-day tasks with 24/7 front office services and active revenue management.
Front Office Services in action
Revenue Management in action
One - Offs in action
The Grand Arosa Pop Up Hotel
120 Rooms
Arosa