In many independent hotels, a guest call at midnight lands on the owner's phone. There is a better way: fast, written support, around the clock.

AI can answer a large share of hotel guest questions on its own, any time of day. But it works best with people behind it, not instead of them.

A staffless hotel runs without a staffed front desk: guests check in with a digital key or code, while a remote team and AI handle reservations, questions and problems 24/7.

Imagine walking into a hotel lobby, where the desk is bustling with activity. Hotel guests are arriving, departing, and sharing their needs with a team of dedicated front desk agents. It's here, at the heart of the hotel, that first and last impressions are crafted, and where a stay can transform from ordinary to extraordinary. In today's hospitality industry, transforming hotel front desk services is essential for enhancing the guest experience and customer satisfaction. In

After graduating from EHL and honing her skills in traditional hospitality, Sofia Strahl was offered the opportunity to co-found and become the CEO of hostz Hospitality AG. Hostz offers hotel and serviced apartment owners the option to outsource parts of their operations, utilising the most innovative technologies such as artificial intelligence (AI) to provide excellent guest experience and services. With four hotels and 150 serviced apartments in Switzerland, and a fifth on